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Appreciative Inquiry
Appreciative Inquiry is about the search for the best in people, their organizations, and the world around them. In its broadest terms, it involves systematic discovery of what gives “life” to a system when it is most alive, most effective, and most constructively capable in economic and human terms.
http://appreciativeinquiry.case.edu/

The promise of appreciative inquiry in library organizations (article)
By Maureen Sullivan
http://www.findarticles.com/p/articles/mi_m1387/is_1_53/ai_n8640823

The library's continuous improvement fieldbook: 29 ready-to-use tools (book)

By Sara Laughlin; Denise Sisco Shockley; Ray Wilson
http://www.worldcatlibraries.com